If a membership payment fails, you will lose access to your membership course, and we will save your progress for up to 30-days.
Resolving a failed payment
You would have received an email from us if a transaction fails to go through. To fix this, check out this article and see how to update your payment details.
We will automatically retry the transaction over the next few days. If you update your details and the transaction continues to fail, please contact us at [email protected]
Does this affect my renewal date or term?
This will not change your renewal date or the next payment if you have chosen the monthly billing option.
What happens to courses you were partway through
You will lose access to the courses during the time between the failed transaction and the next successful transaction. Your progress will be saved for up to 30 days from the failed transaction date.
Is this the same as a payment failing at checkout?
No. This article covers a recurring membership renewal payment failing. If you're having trouble with a payment at checkout (e.g. joining or adding a course), see this article instead.