Tutor access is a core benefit of Expert-level courses, giving you personalised guidance from an industry expert throughout your course.
Feedback turnaround
Tutors aim to return feedback within 3 business days, but this may vary depending on the course.
No tutor feedback after the expected turnaround? Contact our support team.
Interaction period
Tutor support is available for a set period from when you start your course - typically this is set to 1 week for every lesson in the course. This gives you time to complete assignments and receive feedback.
Not sure how to see the deadline? See this article.
Messages
You can message your tutor directly within the classroom or through private message to ask questions about lesson content or your assignments.
Not sure how the classroom works? See this article.
What happens when support expires?
Once your tutor support period ends, you'll still have access to your course content, videos, and downloads — but you won't be able to submit further assignments or message your tutor.
Need an extension? Contact our support team.
How do I know if I'm eligible for tutor access?
Only expert-level students are eligible for tutor access. You can check this by looking at your order details or see if a deadline is visible on the 'My Courses' page (see below for an example).
