If you're having trouble with videos or downloads in your classroom, try these steps.
Videos not playing
If the browser page has been open for too long, it may prevent video playback due to our content lock system.
Check that your internet connection is stable.
Try refreshing the page or switching browsers.
Try signing out and back in again.
Files not downloading
If the browser page has been open for too long, it may prevent downloads due to our content lock system.
Check your browser's download settings and permissions.
Try refreshing the page or switching browsers.
Try signing out and back in again.
Still having issues?
Contact us with details of the device, the browser you're using and any error codes you may see, and we'll investigate.