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Why can't I access my course?

Troubleshooting article for learners unable to access a purchased course - covers common causes such as payment issues, login problems, and browser/device issues.

Written by Matilda Rae

If you're having trouble accessing a course you've purchased, here are the most common causes and how to fix them.

1. Payment not completed

Please ensure you have received an email from us confirming your order and follow the steps provided.

2. Signed in with the wrong account

Make sure you're signed in with the same email address used at checkout. If you're not sure which email you used, it will be the same one you use to purchase the course.

3. Using the incorrect link to access 'My Courses'

Note: You will have to verify your email address during your first sign-in

4. Technical issues

Try refreshing the page, clearing your browser cache, or switching browsers.

Still can't access your course?

Contact our support team, and we'll help you get sorted.

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