Need help with something not covered in our Help Centre? Here's how to reach us.

Email: [email protected]

Live chat: Theo, our AI chat assistant, is available 24/7 to help with common questions.

Our support team is available Monday – Friday: 9am – 5pm (UK time), with a typical response time of a few hours during these hours. Theo is on hand 24/7 for immediate help outside these hours.

To help us resolve your query faster, please include: your order number or the email address used to purchase, and a short description of your issue.