If you're expecting an email from us and it hasn't arrived, try the following.
Check your spam folder
Emails sometimes land in spam or junk folders - check there first and mark us as "not spam" if found.
Whitelist our email address
To make sure our emails reach your inbox, add ([email protected]) to your contacts or safe senders list.
Where our emails come from
Our emails are sent from ([email protected]), so this is the address to look out for and whitelist.
Check your notification settings
Some emails, like the Daily Digest or marketing updates, can be turned on or off.
See this article to manage your preferences.
Still not receiving emails?
Contact us, and we'll investigate for you.